Once your order is placed after the payment process is complete you can track the order on our portal. Now, we will again send you an email confirmation when we are about to ship your product.

We don’t refund or reship your package if you come to us informing us that you have not received your package after 8 weeks.

In any circumstance, if the shipped order received by the customer is found to have a broken seal or tampered seal then it must be reported by the customer within 7 days of receiving the shipment.

If you place a refund order or return order within 7 days, we will arrange for a reshipment and pickup of the damaged product after verifying everything.

No return and refund orders are entertained after 7 days of receiving the order.

If for some reason, your order is not delivered or is damaged in transit, we will ship you a replacement or issue you a full refund as per your request. If, however, you receive a partial order, we will issue you a full refund, and then charge only for the product (s) you received.

This sort of delivery asks for the purchaser’s signature at the time of their delivery. If the buyer isn’t available, a message has been delivered to the purchaser concerning the endeavour to send the package. The purchaser can then obtain the bundle after calling the post office.

This can generally take around 24 to 48 hours after you place the final order on our portal and after the payment has been done.

We will send you a shipment bill or invoice stating the invoice number, shipping details, and how you can track the shipment while in transit. All procedures will be mentioned in a stepwise fashion.

We don’t generally face such scenarios, but we cannot predict what’s going to happen tomorrow. We will generally reship all the orders or refund our customers in case the package is lost at our end during the transit period.

We bear the entire loss for the customer barring the taxes and customs duty. But in cases where the customers have not received their packages even after 21 days at maximum for all local and international orders the customer needs to get in touch with our helpline number.

In general, we will reship the product to the customer or ship the delivery once again for free this time. But such requests must be made to our helpline and customer care executive within a maximum of 8 weeks post the final order placement.

If in any case, you have problems in understanding you can call on our helpline number to check and confirm the same.

We generally ship your package right at your home doorstep or your office address. Meanwhile, once your order has been shipped, please do not change the shipping address as this may result in undelivered packages.

The specifics of which can be mentioned in the information delivered at the right time of their delivery. The arrangement is set on hold in the post office for approximately four months before an endeavour to send back it is created.

If for some reason, you are not satisfied with the quality of the products, please contact us within 45 days of receiving the products and we will issue a free replacement or refund for that product. Queries received after 45 days of delivery will not be entertained.

Once you finalize the order that is before the payment page or process, we will send you a mail confirming the order details that contain all the specifications of the medicines and their prices.

Now, after this, you are supposed to process the order and make the payment online. Once your order is successfully placed you will receive a final acknowledgment confirmation from our end with the final order value and the excepted time for delivery.

If under any circumstances, we are unable to place your order or place a partial order due to stock being sold out of our inventory then the same will be mentioned in the final acknowledgment bill from our end.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Please allow us 30 business days from the day the order was shipped. If after 30 days, you have not received the order, or if you received any notification that your order was on hold or returned to the sender, please contact us and we will act on your request promptly.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. This email may have all the shipping details in Addition to the deadline of when to expect the shipping. This email will have a “connect with us” choice, so could monitor the order manually by building a telephone.

The order can be shipped to the home and the work address, whatever the customer favours. There’s an alternative for registered airmail that’s somewhat pricey but is much more protected in character.

If the received sequence is damaged in any manner or not obtained in any way, the refund is created, or the item is reshipped to you. That typically is based upon the telephone made by the purchaser and may be reimbursed or reshipped based on the decision made by these.

Before a buyer may apply for a refund, then they must wait a minimum of 30 days from the day that the order is set. Whether there are any queries concerning the purchase of the merchandise generally, offer telephonic service to every one of you personally. The refund policy retains qualified for everyone provided that the item that’s delivered back to us could be redeemed. The sole condition is that the article should seal because it’s fresh and unopened and shouldn’t go beyond its expiration date.